If it says "already renewed" then the domains were actually renewed (email me offlist and I'll verify), and I'll escalate to get the orders fixed.
Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Sat, 10 Nov 2001, Jorge Biquez wrote: > Hello all. > > I'm sorry to ask here but I have a problem and I haven't received an answer > from support and my domains affected will expire soon. > My problem: > I was trying to renew domains (I'm only working on the web interface for > now) and after I selected the domains to renew and submited the request, > the process never finished and I never received an answer from the > system, 20 minutes later my connection dropped and I never received an > answer. > I checked my domains again and some registrations went well and others no. > I sent an email to Support and they told me to cancel the orders that > appeared like pending and tried again to renew the domains. I did it but 2 > domains in particular appear like "ALREDAY RENEWED" but never disappear > from the pending orders and they do not appear on my completed orders. > Someone also posted a message on the list reporting this. > My domains expire soon (9 days) and I can't lose them and I haven't > received any answer from support or solution to my problem. > > Anyone here know who I can contact with this?. I'm not in USA or CANADA so > the better if I can contact him/her by email. > > Thanks in advance. > > Jorge Biquez > > > >
