Eric, You need to tell your customers about the class-action lawsuit that is currently under development. Their experience is a prime example of the reasons behind this lawsuit...
http://www.daze.net/nsi-lawsuit.html > Might as well not bother. NSI doesn't seem to be approving any transfers, > even when the contact information is correct. My customer has tried to > transfer three domains in the last ten days, one of them twice. The > f#$%ers at NSI won't even email him a request for confirmation. When > I contact them they claim not to have received any of the transfer > requests, despite the OpenSRS RWI showing the requests as having been > sent. I could believe that happening once, but four out of four > attempts over two weeks? > > I'm starting to think that those people ignore any transfer requests > if the admin contact for the domain has ANY domains registered at NSI > that are due to expire in the next 60 days. > > My customer probably thinks I'm an incompetent buffoon. I'm not going > to be able to attract and retain any customers if this situation doesn't > improve.
