A customer unknowingly began a transfer from a competitor solicitation. Then after calling us we informed him to NOT confirm/authorize the transfer. He declined it. But TUCOWS still let it go. Whoopsy.
So five minutes ago the reseller for Enom calls us saying the customer declined the transfer and TUCOWS still sent it over to them. The Enom reseller says they can't send it back. That TUCOWS has to generate a request to send it back. Meanwhile the customer did win out here. They refunded the customers 2 year renewal but agreed to leave the 2 years on the domain. I suppose when we get it back with a year added to it the customer will have paid one year with us and benefited with three. But what would you have us do to get it back? Generate a transfer request? In the end, I'd like to know has anyone had a similar situation? And what our friends at TUCOWS can do to stop allowing unauthorized transfers to complete. If this is an anomaly, let me know. Regards, Lars Hindsley SpyProductions Here is the string of correspondence with our customer. :) -----Original Message----- From: Jim Hughes [mailto:[EMAIL PROTECTED]] Sent: Wednesday, December 19, 2001 12:51 PM To: OpenSRS Transfers; Lars Hindsley Subject: Re: Transfer Request away has been received for the domain laurelhollow.org Please reverse the request! I tried to deny it. and the system wont let me. Please help keep the domain with SPY Thanks, Jim Hughes OpenSRS Transfers wrote: > A request has been received to transfer the domain laurelhollow.org > away from the Registrar Tucows. This request was entered at 13-Dec-2001 14:14:26 > by eNom, Inc. > > If this is a valid request and you wish to approve this transfer, > please visit the following url and follow the instructions: > https://rr-n1-tor.opensrs.net/transfers/index.cgi?away=1 > > You will need to enter the following information to complete the > transfer: > > Domain Name: laurelhollow.org > Password: uaGz3zWWPj > > If you do not wish to approve this transfer, you must visit the URL > above, and use the Domain Name and Password shown to Decline it. > Accepting this transfer will change the registrar of record for your > domain from Tucows, to eNom, Inc..If you are receiving this > email, you should have initiated, or at least been aware of this > request already. If this is the first time that you've heard of this, > do not accept the transfer until you are satisfied that the request is > legitimate. > > The transfer request will be automatically completed within 5 > calendar days if you don't either accept or decline the request. > > Thank you. > > Team SpyProductions and Team Tucows
