What did he mean by the system wouldn't let him? If he did not get the deny request in within 5 days of the transfer initiation, then the domain goes away (registry default).
To get it back, simply generate a transfer request. I'd like more information on whether or not this was declined, since it appears below that he wasn't able to do so. Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Wed, 19 Dec 2001, Spy OpenSRS Mail wrote: > A customer unknowingly began a transfer from a competitor solicitation. > Then after calling us we informed him to NOT confirm/authorize the transfer. > He declined it. But TUCOWS still let it go. Whoopsy. > > So five minutes ago the reseller for Enom calls us saying the customer > declined the transfer and TUCOWS still sent it over to them. > > The Enom reseller says they can't send it back. That TUCOWS has to generate > a request to send it back. > > Meanwhile the customer did win out here. They refunded the customers 2 year > renewal but agreed to leave the 2 years on the domain. I suppose when we > get it back with a year added to it the customer will have paid one year > with us and benefited with three. > > But what would you have us do to get it back? Generate a transfer request? > In the end, I'd like to know has anyone had a similar situation? And what > our friends at TUCOWS can do to stop allowing unauthorized transfers to > complete. If this is an anomaly, let me know. > > Regards, > Lars Hindsley > SpyProductions > > Here is the string of correspondence with our customer. :) > > > -----Original Message----- > From: Jim Hughes [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, December 19, 2001 12:51 PM > To: OpenSRS Transfers; Lars Hindsley > Subject: Re: Transfer Request away has been received for the domain > laurelhollow.org > > > Please reverse the request! > > I tried to deny it. and the system wont let me. > > Please help keep the domain with SPY > > Thanks, Jim Hughes > > OpenSRS Transfers wrote: > > > A request has been received to transfer the domain laurelhollow.org > > away from the Registrar Tucows. This request was entered at 13-Dec-2001 > 14:14:26 > > by eNom, Inc. > > > > If this is a valid request and you wish to approve this transfer, > > please visit the following url and follow the instructions: > > https://rr-n1-tor.opensrs.net/transfers/index.cgi?away=1 > > > > You will need to enter the following information to complete the > > transfer: > > > > Domain Name: laurelhollow.org > > Password: uaGz3zWWPj > > > > If you do not wish to approve this transfer, you must visit the URL > > above, and use the Domain Name and Password shown to Decline it. > > Accepting this transfer will change the registrar of record for your > > domain from Tucows, to eNom, Inc..If you are receiving this > > email, you should have initiated, or at least been aware of this > > request already. If this is the first time that you've heard of this, > > do not accept the transfer until you are satisfied that the request is > > legitimate. > > > > The transfer request will be automatically completed within 5 > > calendar days if you don't either accept or decline the request. > > > > Thank you. > > > > Team SpyProductions and Team Tucows > >
