I finally have retrieved the auth_info codes for all my .info domain names. The only way I could get most of the registrars to provide them was to email [EMAIL PROTECTED] and tell them about the problem. This did get the results I wanted. In my opinion the problem is that the people handling support requests at the registrars really don't know what an auth_info code is.
There are apparently other problems - all .info transfers I have tried so far have timed out waiting for registry approval, yet still show up in the Afilias whois database as "pending transfer". I have a ticket open with OpenSRS support on this problem, but have not gotten any response yet. Good luck. ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Friday, January 25, 2002 1:18 PM Subject: Register.com refusing info and biz transfers / same NameSecure.com I would like to post a reply I got from register.com after writing about 6 emails concerning a transfer. They tell me that they are unbale to transfer any info or biz during the next 5-6 weeks (!?) and that "we are unaware of any Transfer Codes." (Register.com is unaware of any 'auth code'?). I had included twice the corresponding parts of the ICAAN-Afilias contract in my emails. Even worth is NameSecure.com. I have spent about $US 40.00 for phone calls to them + fax + registered mail but I do not even get a reply nor the 'auth code' for a transfer since 14th of Dec. 2001. I have already lost an important client, who wanted to transfer ~ 50 domains from NameSecure to my reseller account but who retired because I was unable to transfer his private info domain. Anybody has the same problem? I am considdering to engage an advocat concerning NameSecure.com. But because I am in Europe, I still hesitate because of the costs. Anybody who would be interested to engage together an advocat / sharing the costs concerning NameSecure.com? Matthias Eckert Below is the last part of my email correspondance with Register.com Original Message *************************************************************************** > Dear Miss Conway, > > >you must initiate the transfer through the registrar you > wish to transfer to > > I have already contacted Tucows and the transfer has been > initiated. > But as written in the ICAAN-Afilias contract, tucows > requests the 'auth code' which must be provided by you > (Register.com) to me (the registrant) of the domain. > (pls. see below the referring parts of the ICAAN-Afilias > contract) > So you must provide the 'auth code' for the domain > - xxxxxx.info > - xxxxxx.info > > Thank you in advance > > Matthias > [EMAIL PROTECTED] > > > > > I wish to transfer the 2 domains > > xxxxxx.info > > xxxxxx.info > > to Tucows Inc. > > > > Can you please send me the 'auth code' which > > is required for a transfer, as specified in > > the ICAAN-Afilias contract. > > > > > > The ICANN-Afilias contract says "a Registrar > > must provide a copy of the transaction > > identifier information [auth code] to the > > domain registrant, who will need this > > information to request a domain transfer > > through a different Registrar". (Appendix C, > > Section H, page 3). > > > > In addition, in the ICANN-Afilias contract, > > Appendix F 3.10, it says: "When transferring > > sponsorship of a Registered Name to or from > > another registrar, Registrar shall comply > > with the requirements of (Appendix F) Exhibit > > D." You may want to read Exhibit D for more > > details. > > http://www.icann.org/tlds/agreements/info/ *************************************************************************** Dear Matthias, Thank you for your inquiry. In response to your email request to tranfer your domain names away from us. At the time we are unable to accept a transfers of a .info or .biz domain name from us or even to us. The registries system and ours in not yet able to handle such Transfers. Our estimated time that we will be able to complete transfers of .info and or .biz domain names is approximatley 5-6 weeks. We truly apologize for any inconvenience this may have caused you. Please read the information below as to how our Transfers usually work: Our policy is that you contact the other Registrar in this case "Tucows" they will initiate the transfer process and you will receive an email from Register.com to confirm the transfer away from us. Once you confirm the transfer away we will release the domain names to Tucows. We are not sure if the forms that you have are current or not but we are unaware of any Transfer Codes. Thank you for using Register.com, the First Step on the Web(TM). Sincerely, Jennifer Conway Customer Support Register.com, Inc. http://www.register.com Toll free in the U.S. and Canada: (800) 899-9724 Outside the U.S. and Canada: +1 (902) 749-2701
