Hi, regarding the procedure (canned response below taken from opensrs mailing list search) for requesting formally the password when the admin contact of the end client no longer works - i would like to ask: * the fax should be on the RSP's letter head or the Registrant's letterhead? * should both parties sign the same fax, or should there be 2 faxes, one with sig. of each? thank you Hello, This is my canned answer for that (unfortunately) common problem: If a domain owner has lost the login/password for a domain, the Reseller can Email that info to them via "View Active Domains" on the resellers web page. If you click on the domain in question, the Email link is at the bottom. For security reasons, OpenSRS will never send domain login info to anyone for any reason. If the Admin Contact Email address is invalid, the only remaining option is to send us a fax signed by the Reseller and Domain Owner requesting the Email address be changed. Fax: 416-531-2516 Attn: OpenSRS Support Please Email [EMAIL PROTECTED] so we know to look for your fax. Needless to say, this is a troublesome and drawn out process for you as well as us. Please relay to your Customers the critical importance of the Admin Email address. Hope this helps On Thu, 02 Nov _________________________________________________________________ MSN Photos is the easiest way to share and print your photos: http://photos.msn.com/support/worldwide.aspx
