Hi David: Thanks for the feedback (i wouldn't have held a rant against you). The process is supposed to be getting easier.
I have already spoken with Entrust about it and they are investigating and will be in touch with you and me shortly. Regards ________________________________ Darryl Green [EMAIL PROTECTED] Tucows Inc. Phone:(416)-538-5461 Toll Free: (800)-371-6992 x1341 Fax: (416)-531-5584 96 Mowat Avenue Toronto Ontario M6K 3M1 > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of David Delbridge > Sent: Thursday, March 21, 2002 3:31 PM > To: [EMAIL PROTECTED] > Subject: Entrust Demanding POR > > > Hi all, > > My customers are very upset with the current SSL certificate > registration process. Entrust appears to be fumbling our applications. > Are you experiencing the same thing? > > Here's an example (not a rant, but an anecdote): > > Two weeks ago, I purchased an SSL cert and, within ten minutes, faxed > the customer's Proof of Right and Authorization letter to Entrust. Dunn > & Bradstreet called the customer promptly and, without hinting at any > problems, hung up the telephone and DECLINED THE REQUEST. Furthermore, > neither the customer nor myself were notified by Entrust. Six days > later, I call Entrust to get the story and am told that an email was > sent to the authorization contact explaining that the WHOIS information > didn't match. In fact, no such message had ever been received. Five > minutes later, however, said message coincidentally appeared in our > inboxes. > > And it continues. Today, both myself and the authorization contact > received an email from Entrust requesting the same Authorization Letter > I had already faxed to them ten days earlier. > > To conclude, this is certainly an atypical reseller arrangement. I can > understand D&B calling the authorization contact for verification, but > Entrust should otherwise deal only with the reseller. Until Entrust > gets its act together, I would prefer that our customers not be tipped > off to every bungling event that delays their application. > > As an Equifax reseller, we paid $62 per certificate and received those > certs in roughly 24 hours. Also, discrepencies in WHOIS contacts could > often be qualified verbally without a domain name registration update. > We now pay $99 for a service that is considerably less efficient and > less convenient. [In OpenSRS' defense, those Equifax certs are long > gone.] > > I'm sorry to be a whiner, but why isn't this any easier? Any feedback > is welcome. > > I hope this information is helpful to OpenSRS. > > Dave > > -- > > David M. Delbridge > President & CEO > Circa 3000 > http://www.circa3k.com > 775-832-2445 > >
