Hi all, My customers are very upset with the current SSL certificate registration process. Entrust appears to be fumbling our applications. Are you experiencing the same thing?
Here's an example (not a rant, but an anecdote): Two weeks ago, I purchased an SSL cert and, within ten minutes, faxed the customer's Proof of Right and Authorization letter to Entrust. Dunn & Bradstreet called the customer promptly and, without hinting at any problems, hung up the telephone and DECLINED THE REQUEST. Furthermore, neither the customer nor myself were notified by Entrust. Six days later, I call Entrust to get the story and am told that an email was sent to the authorization contact explaining that the WHOIS information didn't match. In fact, no such message had ever been received. Five minutes later, however, said message coincidentally appeared in our inboxes. And it continues. Today, both myself and the authorization contact received an email from Entrust requesting the same Authorization Letter I had already faxed to them ten days earlier. To conclude, this is certainly an atypical reseller arrangement. I can understand D&B calling the authorization contact for verification, but Entrust should otherwise deal only with the reseller. Until Entrust gets its act together, I would prefer that our customers not be tipped off to every bungling event that delays their application. As an Equifax reseller, we paid $62 per certificate and received those certs in roughly 24 hours. Also, discrepencies in WHOIS contacts could often be qualified verbally without a domain name registration update. We now pay $99 for a service that is considerably less efficient and less convenient. [In OpenSRS' defense, those Equifax certs are long gone.] I'm sorry to be a whiner, but why isn't this any easier? Any feedback is welcome. I hope this information is helpful to OpenSRS. Dave -- David M. Delbridge President & CEO Circa 3000 http://www.circa3k.com 775-832-2445
