> So, if you are actively fighting these email or postal campaigns, please > contact us at [EMAIL PROTECTED] with any details that you would like us to > share with all Resellers.
It looks like registry lock and educating the registrants is the solution for us. We also realized that not everyone will read a notice we send explaining the situation and/or the person receiving the warning notice from us is not the one who receives the misleading "renewal" postal mail; so we have placed *all* domains within our reseller account on registry hold as a proactive step against these scams. We explained this in the e-mail we sent and included simple instructions on how to unlock the domain if they so choose (via manage.cgi). P.S. (prior to implementing registry lock) one of our customers is a lawfirm that received a Verisign renewal notice. Their AR dept. paid the "renewal" and we received the standard "a transfer request has been received to transfer the domain to netsol". Our customer service staff made an educated guess about what happened and contacted them. They immediately denied the transfer via the OpenSRS web page. They also notified their CC issuer to start the chargeback process. Two days later, netsol attempted the transfer again. Our CS staff called them again to make sure they were going to deny the request then we could apply a registry lock to the domain. I believe these guys have some really good first hand experience with this scam and will be finally a lawsuit in the near future. They are very happy with our proactive action which should result in years of business and referrals from them.
