News from NameSecure.com [info transfer]

[Pflege]

Some news from NameSecure which I got today, because I requested again
the 'auth code' for an info transfer:

>Unfortunately we are unsure as what the Auth Code you are referring to. Our system does
>not have an Auth Code in the database for your domain name. So I am unsure as to where
>to get this information and who is to supply this information as we have no record of an
>Auth Code in our database.

Matthias
PS
I have already phoned 2 times to Afilias and Afilias told me that they get lots
of complaints about NameSecure.
I January NameSecure told me that they are unable to do any transfers
within the following 6 weeks, now they even do not know what is the
'auth code'