At 4/16/02 11:47 AM, [EMAIL PROTECTED] wrote: >Agreed. Let's not even consider a web form "solution". Let's keep it >simple. E-mail is still the best universal contact medium. > >Why not implement TMDA? http://sourceforge.net/projects/tmda > >I would suggest allowing a reseller to submit a list of authorized e-mail >addresses via the RWI then use TMDA to validate the received e-mails.
I don't think that would help the actual problem (too many people writing to OpenSRS who shouldn't be), though, would it? TMDA allows anyone to send mail if they simply confirm that they want to send it; it's an anti-spam measure, not an anti-end-user measure. I guess you could configure it so the only way to confirm you're a legitimate TMDA user is in the RWI, but then you're rejecting messages from people who legitimately need support (resellers who can't access the RWI, or end-users). Even if they're end-users who should actually be writing to their RSP, OpenSRS can't simply ignore them when they DO contact OpenSRS. Again, I think everyone is barking up the wrong tree. The problem (according to OpenSRS) is that too many non-resellers are writing to OpenSRS for support. The solution is to get end-users to write to their RSP in the first place instead, not to change the way resellers contact OpenSRS. You could make the reseller contact method Super Secret, but end-users would still write to OpenSRS using the Web site address -- and even if those messages are marked low-priority, they'll still need to be answered eventually, taking up the time of support people who could be looking at the high-priority queue instead. -- Robert L Mathews, Tiger Technologies "The trouble with doing something right the first time is that nobody appreciates how difficult it was."
