One of the first Cert's we sold is coming up for renewal and the customer just told me Entrust had all ready contacted them by email. Is there a custom renewal email setting we need to use instead of having Entrust market to our customers. While the email said to contact your reseller it only listed tucows. Alan DeRossett Digital Starlight Communications Inc.
To renew this certificate you will need to contact the organization through whom you originally purchased the certificate (your reseller), purchase a new registration code, verify it in the space provided on https://www.certificateregistration.com, select "Renew Your Web Certificate", and follow the instructions provided. If you are not sure of the identity of your reseller or how to contact them, please contact [EMAIL PROTECTED] to facilitate contact. Please be advised that Dun & Bradstreet (now D&B) will be verifying the information in your order. D&B maintains a database that contains information on over sixty-two million companies around the world. If your company is not currently in this database, D&B will contact you to gather the required information on your company. You can also expect that they will call the authorizing contact to verify the order. These measures have been put in place to protect our customers from fraud. If you have already renewed this certificate, please disregard this email. Please note: all renewal certificates are subject to limited verification to confirm your business, domain and contact information. A renewal certificate will typically be issued within 3-5 business days. Thank you, Entrust LifeCycle Monitoring Services .
