Yes Yes...criticism acknowledged. Admittedly this is not elegant and we will be modifying this process shortly.
In the meantime, I think the "market to your customers" comment is a little over-stated. We have constructed the e-mail to be as generic as possible and all we will do if anyone contacts us is direct them to the reseller through whom they purchased the original certificate. That said, I acknowledge the imperfection and we are working to rectify. Feel free to contact me if you have any further comments/criticisms. Regards ________________________________ Darryl Green [EMAIL PROTECTED] Tucows Inc. Phone:(416)-538-5461 Toll Free: (800)-371-6992 x1341 > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Alan DeRossett > Sent: Tuesday, May 21, 2002 5:23 PM > To: [EMAIL PROTECTED] > Subject: CERT renew EMAIL > > > One of the first Cert's we sold is coming up for renewal and the > customer just told me Entrust had all ready contacted them by email. Is > there a custom renewal email setting we need to use instead of having > Entrust market to our customers. While the email said to contact your > reseller it only listed tucows. > Alan DeRossett > Digital Starlight Communications Inc. > > To renew this certificate you will need to contact the > organization through > whom you originally purchased the certificate (your reseller), purchase a > new registration code, verify it in the space provided on > https://www.certificateregistration.com, select "Renew Your Web > Certificate", and follow the instructions provided. > If you are not sure of the identity of your reseller or how to > contact them, > please contact [EMAIL PROTECTED] to facilitate contact. > > Please be advised that Dun & Bradstreet (now D&B) will be verifying the > information in your order. D&B maintains a database that contains > information on over sixty-two million companies around the world. If your > company is not currently in this database, D&B will contact you to gather > the required information on your company. You can also expect that they > will call the authorizing contact to verify the order. These > measures have > been put in place to protect our customers from fraud. > > If you have already renewed this certificate, please disregard this email. > > Please note: all renewal certificates are subject to limited verification > to confirm your business, domain and contact information. A renewal > certificate will typically be issued within 3-5 business days. > > Thank you, > Entrust LifeCycle Monitoring Services > > > > > . > > > >
