We put in a transfer for a domain name for one of our customers. He (the customer) got the first notice via email and responded to it.
Then Sprint, the company that was doing his DNS, killed it (they are ramping down their DSL product and are leaving him high and dry). So he has no DNS now, and Network Solutions would not have been able to get his email to him to confirm the change. So now he's stuck. Network Solutions won't help, they just tell him over and over they can't do anything since a transfer is in place. It would be unacceptable for him to be down for 5 days until the domain transfer expires, and that won't get him going anyway since Sprint killed his DNS. And I already know what it's like to work with Sprint so he isn't going to get them to do anything DNS-wise to restore service since their DSL network is dying. So what do we do to help this customer? Thanks, Chris
