Send in a nameserver/contact update form from another e-mail address. You'll get an autoresponse saying the guardian has been asked to confirm (which obviously won't happen). However, on this e-mail will be a tracking number which the registrant can use to authorize the changes via fax (http://nsi.com/fax)
David -- |> /+\ \| | |> David Croft Infotrek On Tue, 17 Sep 2002, Chris M wrote: > We put in a transfer for a domain name for one of our customers. He (the > customer) got the first notice via email and responded to it. > > Then Sprint, the company that was doing his DNS, killed it (they are > ramping down their DSL product and are leaving him high and dry). So he > has no DNS now, and Network Solutions would not have been able to get his > email to him to confirm the change. > > So now he's stuck. Network Solutions won't help, they just tell him over > and over they can't do anything since a transfer is in place. It would be > unacceptable for him to be down for 5 days until the domain transfer > expires, and that won't get him going anyway since Sprint killed his DNS. > And I already know what it's like to work with Sprint so he isn't going to > get them to do anything DNS-wise to restore service since their DSL network > is dying. > > So what do we do to help this customer? > > > Thanks, > > Chris > > >
