Hi all, Policy question for Tucows. Is evidence of a refund to the credit card sufficient in lieu of a chargeback?
When we know in advance that we're going to get a chargeback, we refund the registration fee to the card. We already know we're going to eat the regitration fee paid on the domain, and by refunding the card, we can prevent the chargeback fee, and this is generally more than than the original registration fee. Thanks, Doug. Quoting ezgoing <[EMAIL PROTECTED]>: > I recently had a chargeback problem with a domain renewal with Tucows as > the > registrar. Tucows placed the domain on hold when I faxed Tucows the > proof > of the chargeback. > > As a result the domain owner agreed to pay the renewal fee again and > the > chargeback fee that I paid my merchant account provider in order to have > the > domain name returned to their use. He wasn't happy about paying the > chargeback fee but then I wasn't happy about paying it myself. And he > caused the fee to be charged when he filed the chargeback. > > So placing the domain name on hold does help if it is an active domain > that > has been charged back. > > Chargebacks on renewals appear to be coming more common. We just > recived > another one Friday. In the past we have never recieved chargebacks on > renewals, just on original registrations. > > If we can not convince the client to pay the fees this week we will > again > request the domain be placed on hold. The domain is active so hopefully > the > client will pay when he realizes he is about to lose the use of the > domain > name. > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:owner-discuss-list@;opensrs.org]On Behalf Of Robert L Mathews > Sent: Tuesday, November 05, 2002 1:23 PM > Cc: [EMAIL PROTECTED] > Subject: Re: REFUNDS, ETC... > > > At 11/5/02 8:42 AM, Ross Wm. Rader wrote: > > >Tucows' Domain Expiration Policy > >From the date of registration, a domain belongs to the Registrant for > one > >year plus the 'grace' period specified by the respective Registry. > During > >the 'grace' period or at any time during the registration period, the > domain > >cannot be purchased, edited, or resold by the Reseller. At the end of > these > >periods, the domain, if it is not renewed, is returned to the Registry > and > >only becomes available after the Registry releases it. > > > The rule against "editing" seems to prohibit resellers from locking a > domain name for nonpayment (e.g., chargeback or bounced check) by > changing the password, pointing the nameservers to a non-payment page, > and locking it against transfers. > > You said earlier that doing so is the right way to handle it (leaving > it > in the registrant's name but denying access to the service), so I'd > like > to see that stated as acceptable under the policy. > > Unless you're only talking about editing the ownership (and not > speaking > to the issue of editing nameservers/password/lock status), in which > case > maybe you can just clarify that. > > ------------------------------------ > Robert L Mathews, Tiger Technologies > > > ------------------------ Doug Friend http://register4less.com
