Connie, you make a number of good points and I agree with most. But, I certainly would not want to come across as a 'complainer' just because I have joined the others in saying I would love to see the reseller list show more than just a handful of their top resellers. I could easily take my business elsewhere and save a lot of money. I don't because I really value the relationship we have with Tucows, we are treated fairly and honestly.
However, we've always been encouraged by Tucows management to speak up when there were things we would like to see changed, and I do think that's what we're all doing here as opposed to whining or complaining. Perhaps some posts were sent with that tone, but I didn't take it that was how most people felt, perhaps I'm wrong there. If they do not change their minds on this, I will not lose any sleep over it. However, if they don't know how their resellers feel, changing it would not even be considered would it? Heather P.S. I would hope you have lots of other more important problems to go NUTS over than posts on this list :-) -----Original Message----- From: Connie [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 09, 2003 3:02 PM To: Heather Peel; [EMAIL PROTECTED] Subject: Re: Referral list Hi all, I have been watching this thread for a very long time...probably from the time it all started...I have a few questions for everyone to think about big and small Now of course this is not intended to step out of line at all and I apologize if anyone thinks that I am....but I think with a corporate mind and this it driving me NUTS! Lets say Simon and Schuster Inc comes to one of you....(a large publishing company) and they wish to purchase domains for every book they have in publication. (we are talking lots) Of course you would do all that you can to make sure that you service them Very Well. I am not implying that you would service them better than your onesy twosy guy but you would treat them well. Of course like in every industry price is an issue...especially for people who have more than one domain to buy....right....however we all want and need to stay profitable so there is only so much that you can do where price is concerned....But this publishing house is being wined and dined by other resellers like your selves stating that they can give what you are giving only at a MUCH better price....Of course you know, that one can only sustain such prices for only so long before they buckle (something has to give, service, something) But this large Publishing house with thousands of domains doesn't really care about service, they don't do much all the time with their domains what ever the case may be....so you being the ingenious business person you are come up with something else to entice them to stay with you....co marketing, referral lists, whatever it is....now not necessarily are you offering this to everyone...you can't possibly...well you would turn into a search engine in that case...Do you see where I am going with this? I have to say that Tucows treats everyone as fairly as possible and more so than anyother large corporation out there. No decision is ever made without thinking how is this going to effect EVERY reseller. And trust me this gets frustrating when you are looking at numbers (with a typical corporate mind) and trying to make everyone happy too (not typical corporate). Now of course you can't make everyone happy...that is impossible...there are always going to be those that complain...but you have to really put yourself in their position and REALLY ask your self what would you do to keep the publishing house? We don't live in a commune...well most of us...we live and work in a corporate world and it is refreshing when a company like Tucows comes along cause it could be WAY worse! But those thoughts of a former employee. Connie Di Pietro ----- Original Message ----- From: "Heather Peel" <[EMAIL PROTECTED]> To: "Mitchell Krog" <[EMAIL PROTECTED]>; "'Mark'" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Thursday, January 09, 2003 7:23 AM Subject: RE: Referral list > You know, I just can't remember what the criteria was to be listed on the > http://referrals.tucows.com list. Can someone from OpenSRS remind us what > it currently takes to be listed? > > We're listed on the calist.html one, and I remember having to request to be > added to it. > > We're pretty small compared to some resellers I suppose, still, with 546 > domain registrations under our belt, I think we know what we're doing well > enough to service any clients Tucows referred to us. > > Maybe there should be some minimum guidelines in order to get on the list > (as far as site content goes), but I definitely, do not think that how much > you spend should be a criteria at all. I'll bet we have better support than > some of the larger companies do. > > I honestly would not expect a lot more sales just from being on that list. > Where I've found it helpful though is when a customer is confused by the > wholesale business model. They'll see tucows listed as their registrar on > the whois and wonder why their dealing with us. Being able to show them the > /calist.html has been very helpful in calming their fears that we're not > legit. > > Thanks, > > Heather > `````````````````````````````````````````````` > Heather Peel > http://thenetnow.com > "Never let a computer know you're in a hurry." > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Mitchell Krog > Sent: Thursday, January 09, 2003 2:13 AM > To: 'Mark'; [EMAIL PROTECTED] > Subject: RE: Referral list > > > Yeah Mark .. I was going to start this up on Monday already but I got > caught up in work and forgot about it. Just to refresh memories there > are two referral lists we "ALL" want to be listed on regardless of how > much we spend with OpenSRS :) > > Namely: > http://referrals.tucows.com/ > and > http://www.tucows.ca/calist.html > > Mitch > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of Mark > Sent: January 8, 2003 10:07 PM > To: [EMAIL PROTECTED] > Subject: Referral list > > > Since we had a nice break from discussing the referral list, This is me > sparking up the topic once again, now that all the relevant people > should be back from vacation. > > I'm assuming those involved have seen our posts regarding this > > I wonder if the combined buying power of the smaller resellers outweighs > the buying power of the few large ones... > > Mark > >
