Hi Dave, Thanks for taking the time to respond to our concerns.
> we identified the following elements as the basis for inclusion: And lets look at them how they apply to my small business as I am sure they apply to many of your small resellers. > 1. Length of time as a Tucows reseller March 2000 > 2. Volume of business done with Tucows, including both > registration activity levels, and that Tucows is the > reseller�s only supplier for domain names Tucows is my only supplier for domain names and certificates with the exception of Enetica for .au domains and that arrangement was organised through Tucows anyway. > 3. The breadth of products or services that a reseller > sources from Tucows Domain names and certificates. > 4. Quality of end user customer support Have you EVER asked or tried my level of customer support with my business since I started with OpenSRS in March 2000? > 5. History of policy compliance Have you EVER had a compliance problem with my business since I started with OpenSRS in March 2000? > Of these five, the issue coming through in this discussion > is #2 - the volume of domain activity. We have never used OK, I don't see any problems with my eligibilty EXCEPT for #2, the numbers game. Tell me where I dont meet your criteria except for the number of registrations I process for you? > hard numbers, but I will clarify this as it should help the > messaging for this program. The threshold for inclusion will > be either 1) a total of 1,000 domains under management with > OpenSRS, or 2) 50 to 100 domain transactions per month. As OK I have only done US$3000 worth of business through OpenSRS. Not huge but then not too small an amount! So at this rate I will not get listed until about 2009? > This element does two things. It rewards resellers when they > reach a specific level by including them in a program not > available to all resellers. Second, there is a correlation > between our resellers that focus on this business full time > (we have many resellers that are in this business as a side > line or part time) and their level of registration activity. No, this helps the large reseller get larger and does NOTHING for the smaller reseller to get to the magic 1000 domains or 100 per month. The domain registrations make a significant portion of my business but no I am not in the business solely of selling domain names. I use the domain names to try to get customers for web hosting services so like ezgoing I keep my prices low. Does that mean I place a lower priority and are less committed to OpenSRS because of it? No! I see the domain registrations as a very important part of my business strategy. > As is always the case, there can be exceptions to any threshold. > If you feel you have a strong presence in a particular market, > geography being one of many examples, please discuss this with > your Account Manager. We will look at these on an individual > basis. If you are unsure who your Account Manager is, email > us at [EMAIL PROTECTED] How do you justify that according to your resellers page there are only TWO companies in the whole of Australia that register .com/.net/.org domains and NONE that register .biz domains? It is a slap in the face that you don't even have 5 resellers listed for Australia in the referrals page in a whole damn COUNTRY when you evidently have a LOT more. I can understand you wanting to filter it a bit when you have hundreds listed but TWO? Come on!!! > comments. At the same time, I am concerned that little > recognition has been given in this discussion to what we do > on a daily basis, to the benefit of every Tucows reseller, > which is to continue to improve upon the quality and functionality > of the OpenSRS system and provide excellent customer service and > support. This remains our focus moving forward. As I said in my email last night, don't get me wrong, I think you have been doing a wonderful job and hope you continue doing it. But myself, and quite a few other resellers (based from this list and private emails) think you are taking the wrong approach on the referrals list matter. We feel left out in the cold even though we continue to give our business through OpenSRS while you pay more attention to your larger resellers. We are not asking for cheaper domains, well at least I'm not :), all we are asking for is a damn link from Tucows to say they acknowledge the Tucows <---> reseller business arrangement, to give a customer browing the OpenSRS site a chance to come and have a look at us as well and perhaps help us along a bit more so we can put even MORE business through OpenSRS! Help us grow so we can keep OpenSRS growing! -- Regards, +-----------------------------+---------------------------------+ | Peter Kiem .^. | E-Mail : <[EMAIL PROTECTED]> | | Zordah IT /V\ | Mobile : +61 0414 724 766 | | IT Consultancy & /( )\ | WWW : www.zordah.net | | Internet Hosting ^^-^^ | ICQ : "Zordah" 866661 | +-----------------------------+---------------------------------+
