Patrick wrote:
Which means that you are making decisions based on what your customers areCompanies that give customers what they want fail.
asking for, rather than on religious dogma and FUD which seems to make a lot
of sense from a business perspective.
Companies that listen to what customers say they want and give them what they need succeed.
Customers do not innovate -- they increment. Customers may tell you about solutions to problems, but that's not their job. They're there to tell you about problems and to let you solve them.
