Just in case others are interested, NSI still doesn't properly release AUTH-CODEs for transferring .info domains. I have a customer who has been trying to get it from them for over a week.
One message from NSI told my customer: >We have reviewed your inquiry. Due to the nature of >your request, it will be necessary to forward your >account password for resolution of your issue. She did so, and was told: >We have reviewed your inquiry. Due to the nature of your request, >it has been forwarded to a different department for further research. >A customer service representative will get back to you as soon as >possible. Yeah, right. <RANT> I can't believe that after all this time, this kind of crap is still going on with transfers. Any transfer from Verisign is still like pulling teeth, and the AUTH-CODE system is (and has always been) an ineffectual joke, because Afilias apparently has no interest in making registrars provide it to registrants. It should be required that it be displayed in an automated fashion to end users. I waste more damn time screwing around with transfers than I do with anything else; right now we are working on 25 separate transfers, each of which requires numerous e-mails to explain things to the customer, failed attempts, phone calls to NSI.... it's just ridiculous. I lose money on most inter-registrar transfers, and it's entirely because NSI and some others are still being allowed to intentionally make it difficult. The problem is bad enough that I have seriously considered switching from OpenSRS to Dotster simply because they have signed the "agreement" with NSI that allows NSI transfers to go through smoothly (although even that wouldn't help in the AUTH-CODE case). I sure hope something changes soon. Ross's efforts are appreciated, but truth to tell, I'm extremely disappointed that OpenSRS didn't do something else about this two years ago -- TUCOWS should have sued NSI for restraint of trade, and still should. </RANT> -- Robert L Mathews, Tiger Technologies "A professional in an ape mask is still a professional." -Marge Simpson
