We've seen a steady exit of our larger clients who think that all registrars are as good and smooth as Tucows though our automated interface, and realize that by moving several hundred domains they can save a little money.

I hope they don't get burned too badly before they come back. Some will just live with the service problems and customer poaching that goes on with some of the other registrars, however I also know we've lost to the price wars and will not ever get a number of them back.

The time of making domain sales a principle revenue generator has long gone. If you are not bundling services and upselling your customers, you'll not stay in the game as a reseller - at least not in my opinion.

-t

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