I'm sorry about the wrong info, I didn't know the MX check was changed to a :20 cycle.
m2 ----- Original Message ----- From: "Bruce Dorland" <[EMAIL PROTECTED]> To: "Todd Jagger" <[EMAIL PROTECTED]>; "Michael Masin" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Monday, March 01, 2004 9:53 AM Subject: RE: saturday email product question > First off the MX record check runs every 20 minutes, not every hour (we > reduced this time to help facilitate migrations/setup/etc.). It is run at > :00, :20 and :40. I just validated this with my dev folks to make sure it > was behaving as expected. Also, we do require that the Tucows specified MX > record is the only MX record. The reason why we perform this MX record check > is to validate that the person who purchased email for the domain actually > has control of the domain. If we simply went ahead and setup a domain in our > email system without this validation, the email address would: > > a) be able to send mail locally to anyone even though they potentially had > no control or right to the domain and > b) any mail addressed to this domain from another email address on the local > system would not reach the intended destination as it would attempt a local > delivery. > > Regarding migrations, there is of course the chance that mail sent to a > mailbox that has had the MX record changed to point to Tucows, but has yet > to have the mailbox setup in our email system will receive mail within the > 20 minute timeframe and this mail would be rejected. This does make timing > of any migrations important (e.g., non-high traffic email hours are best). > I'd recommend coordinating any migrations that you're concerned about with > our sales folks as it's always worth having a discussion before hand to make > sure it goes smoothly. If necessary, we will work with you to bypass the MX > check in certain circumstances to ensure that no mail is lost. For larger > migrations, we can also help with mailbox setup, etc. > > Bruce > > Bruce Dorland > Product Manager - Email & DNS > 416 538 5481 > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Todd Jagger > Sent: Saturday, February 28, 2004 10:06 PM > To: Michael Masin > Cc: [EMAIL PROTECTED] > Subject: Re: saturday email product question > > > Michael Masin wrote: > > > > > > Tucows script site has a script that will diagnose the zone file. (I > > haven't seen a valid zone fail authentication.) I'll email yout the URL > > off list. If you email the domain, I'll eyeball it tomorrow (Sunday) to > > see if anything jumps out. > > > > Thanks Michael, > > I ran the domain through the email checking script. It verifies okay, > no errors. Yet still the email service is not activated for the domain. > > The way this needs to work is the domain and accounts need to be active > before we modify DNS. This is the ONLY way to avoid potential bounces > and other bad things. > > This is really unacceptable Tucowboys. As my customers say to me: > "Please fix." > > Thanks, > Todd > >
