I'm having customers complain about their email today. I too have noticed off-and-on problems with the mail system (can't check mail, mail apparently sends but doesn't arrive at its destination, can't connect to Webmail) since about midnight.
The reseller update dated 4/1 details a maintenance window for email yesterday, but it states "The email system will continue to deliver email messages as normal. WebMail, POP, SMTP and IMAP will not be affected."
The RRC System Status page shows all email services as "Degraded Performance".
Since some of us use the Tucows mail product for our reseller email, any notices or info that may have been sent to that are currently unretrievable.
Would it be possible for:
1. Notices of impending downtime be sent prior to that happening? My customers would very much appreciate it if I could sent them a little message before they can't check their mail.
2. Some sort of useful information on the system status page other than "Degraded Performance"? That's not very useful really. Services affected and how, and ETA for restoring the services, etc. Info we could use to relate to customers WHEN (not if...) they call, and/or post to our web site.
My experience is that, on the whole, customers deal with problems in a much better way if they're communicated with about those problems. It reflects poorly on us if we aren't able to give informed answers to their questions.
Thanks! Todd
