On 2010-10-20 4:16 PM, Jon Hamkins wrote: > On 10/20/2010 11:59 AM, Charles Marcus wrote: >> That is not instructions on how to unsubscribe, that is instructions on >> how to send a message to get a 'help' response that will include >> instructions on how to unsubscribe (*and* subscribe, and a bunch of >> other stuff), and because it is so long, many people will simply not >> read it (I do user support for 60+ users in our office, I know how users >> are). At least the unsub instructions are first, but still...
> I have little sympathy for anyone not being able to unsubscribe if they > aren't willing to actually read the first 12 words (!) of the message > coming back from discuss+help. It's not rocket science. You send an > unsubscribe request, and then you confirm it. And the links are > pre-made to do it, so it's really just two mouse clicks. This set up is > the same as for thousands of other mailing lists, and I honestly don't > know how it could get any simpler. Two clicks!?!? You obviously haven't tested that theory... The link at the bottom of these messages is *not* an unsubscribe link. If it were, we wouldn't be having this discussion. It is not 2 clicks, it is more like 11: 1. Click the 'discuss+help' link to compose a message to 'discuss+help' 2. Click 'Send' 3. Click 'Get new mail' in your email client (maybe more than once), or wait for your clients polling cycle 4. Click/select the newly received info message 5. Read the instructions 6. Click the 'discuss+unsubscribe' link in the info email to compose a new message to 'discuss+unsubscribe' 7. Click 'Send' 8. Click 'Get new mail' in your mail client (maybe more than once), or wait for your clients polling cycle 9. Click/select the newly received confirmation message 10. Click the 'Reply' button 11. Click 'Send' *That* is TOTALLY RIDICULOUS, and is the reason *why* there are so many complaints about unsubscribing. -- Best regards, Charles -- E-mail to [email protected] for instructions on how to unsubscribe List archives are available at http://www.documentfoundation.org/lists/discuss/ All messages you send to this list will be publicly archived and cannot be deleted
