Hi Marco, *, M. Fioretti schrieb:
[..] > as I already said, more than promoting any support mode as the only > one, my proposal is more limited to NOT making useless/embarassing the > email mode. Right now, the only other proposals that come to my mind > to make support as efficient as possible are: >- add some "problem category" field to the form I mention in my > article (e.g. "My problem is: 1) format compatibility, 2) > configuration, 3 macros....) >- instead of sending an email, that form inside LibO may just query > the search engine of the Drupal website. .. and offer one more possibility?: "No satisfying answer found? - Ask a question!" which is sent to any resource, choosen to give useful answers, in a dedicated fashion and with a dedicated way to reach the requesting person. That might be an instant Email or confirm message containing links to (future) results or emails anouncing each answer by link to a public place - *not with answer inside* to not provocate an unhelpfull reply! my 2¢ Gruß/regards -- Friedrich Libreoffice-Box http://libreofficebox.org/ LibreOffice and more on CD/DVD images (german version already started) -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived for eternity ***
