On 2011-03-11 6:55 AM, Christian Lohmaier wrote: > Again: No matter how fat discaimers or how often you write > instructions on the website: You will *always* have to deal with > stupid people.
That's true, but that doesn't mean you shouldn't make things as clear and simple as possible to minimize the chances of misunderstanding... I just went through the unsub process before posting this, and it is way too 'clunky'... here are my thoughts... 1. Change the subject of the confirmation email. Something like: ACTION REQUIRED: You MUST CONFIRM your unsubscribe request from listname 2. Don't require the user to REPLY to the email - include a clickable LINK in the email they can click on to execute the unsub request. 3. Considering that the vast majority - over 99% most likely - of users who click on the current link actually want to unsubscribe, regardless of how you personally feel about it, there really, really needs to be a DIRECT unsub link in the footer. So change the footer to something like: -- Unsubscribe: E-mail to discuss+unsubscr...@documentfoundation.org List Help: E-mail to discuss+h...@documentfoundation.org Archive: http://listarchives.documentfoundation.org/www/discuss/ *** All posts to this list are publicly archived for eternity *** Of course, each list should have the correct unsub link in its footer. There really is no reasonable, rational argument against adding this one liner to the footer. I'll bet making these three changes will resolve at least half of the problems people have, if not more. -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Archive: http://listarchives.documentfoundation.org/www/discuss/ *** All posts to this list are publicly archived for eternity ***
