On May 18, 2023 6:45:34 PM PDT, Edward <[email protected]> wrote:
>Argue that they are broken? Whatever happened to "The customer is always 
>right."? Or did that go out the window years ago...

I'm not sure. The dang ticket interface was confusing, it's possible I could 
have said I want an RMA and moved on, but they also were presenting with 
diagnostic help (Mac and MS Windows). I don't know how much they might have 
insisted "helping" me. Still don't know…waiting for their reply.

-kb
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