it took me a few months (and making the exact same complaint about the
never empty inbox) to understand the Google model for archiving
though...

(here's a blog post from a while back where I was moaning about it
with some passion!
http://www.disambiguity.com/gmail-inbox-and-productivity-or-archive-my-a/)

my 'archiving' mental model was based on using Outlook, where if you
archived, your email went away somewhere and was quite difficult to
retrieve. Of course, with Gmail, it really just means 'take it out of
my inbox'

I've thought for quite a while that the term 'archive' was not quite
right, but have never come up with an alternative.


________________________
Leisa Reichelt
Disambiguity.com
Contextual Research, User Centred Design & Social Design

[EMAIL PROTECTED]
+44 778 071 2129
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