On Dec 6, 2007, at 8:32 PM, David Cortright wrote:

> Does anyone have experience with http://www.usertesting.com/ or  
> other similar services?


Someone sent me this link a few days ago. I'm not sure how much faith  
I would put into people using the site and recording themselves  
talking about it for usability testing. You will get subjective  
feedback on what they think about the site, which is good, and watch  
them use parts of it, which is good, but as far as being able to  
measure it, well...

How would you propose measuring something that every user could have  
different experiences, chose different paths, etc.?

Don't get me wrong, I think it's a brilliant on what they're trying to  
do—bringing usability to the masses. However, measuring impact and  
severity is going to be an issue.

Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
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