> On Dec 6, 2007, at 5:43 PM, Todd Zaki Warfel wrote: >> >> I'm not sure how much faith >> I would put into people using the site and recording themselves >> talking about it for usability testing. You will get subjective >> feedback on what they think about the site, which is good, and watch >> them use parts of it, which is good, but as far as being able to >> measure it, well... >>
I agree with Todd to be skeptical. I disagree, however, that it's good to hear what people think about your site - if you're calling this a usability study, that is. I would advise against using something that ends up asking people to say what they like and don't like. Or, at least, don't call it a usability study. Call it a tell- me-what-you-think-about-our-site study. You're going to end up with a serious validity risk. - People behave differently than they think (there's lots of research to support this, I believe) - Explaining what they're doing &/or sharing likes/dislikes changes how they behave An experienced human moderator can set the stage and redirect participants to *do* more and *explain* less in a usability session. Conducting remote usability (screen sharing) with a real moderator (phone) can save money and time compared to in-lab testing. Bolt Peters and others do this (www.boltpeters.com). Also, I've recently conducted some guerilla testing along the RITE approach (http:// en.wikipedia.org/wiki/RITE_Method). craig ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
