Nicely summarized, Murli.

> BTW, one could conceive of such a thing as:
> 
> Design for Unusability -- think security devices: you might want them to be
> unusable (by the bad guys).  Or is 'unusability' merely a special case of
> 'usability' where 'usability' = 0 or a negative value, in a mathematical
> sense?  <Tongue not entirely outside cheek>
> 

I'll leave the quantification of it to the mathematicians, but I can think of 
one such 'unusability' design off the top of my head.  The holsters used by 
most police officers these days are designed to resist someone else pulling the 
weapon out, which could easily happen in a crowd.  Officers are trained in the 
proper way to release the firearm from the holster, and (by design) it might 
take the rest of us a while to figure it out if we'd never encountered it 
before.  This gives the officer time to react and deny access to the would-be 
assailant.

Usability for one is not usability for all, and to deny access intentionally is 
Good Design because that was one of the design criteria. Unusability can be 
really simple and unintentional, too; you can deny access with something as 
simple as vocabulary, by writing in engineer-speak or accountant-speak ... or, 
as we often see, by delivering all content in English even though the intended 
audience is multinational.

Jeff

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