Benjamin,

As you may know, eye tracking has traditionally been used to study topics such 
as banner blindness (or awareness) on websites and visual search (Are people 
seeing the critical warning signal on the interface? How do users search 
through the icons on their desktop?). You can find some examples on Anthony 
Hornof's site here:

http://www.cs.uoregon.edu/~hornof/publications.html

or this paper from a former labmate here:

http://chil.rice.edu/research/pdf/FleetwoodIcons.pdf

I'm guessing this is what you meant by: "shouldn't eye-tracking provide some 
sort of validation in the physical sense?" For instance, you might want to find 
out how frequently people look at the ads on Facebook (since it previously did 
not run ads). You could of course ask them informally if they noticed them, 
after running them through some tasks, but eyetracking would give you hard data 
(e.g., numbers...frequencies).

The linked examples are from academia -- given the amount of tedious post 
analysis eyetracking requires, in the commercial arena, I'd only use it if you 
really needed hard data to support your design / recommendations. For example, 
if you're testing safety (e.g., warning light) / business (e.g., banners) 
critical products. 

I haven't been following this thread, so I apologize if I've just repeated what 
others have already stated. :-)

Phil Chung

----- Original Message ----
From: Benjamin Ho <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Sent: Thursday, December 27, 2007 6:46:47 PM
Subject: Re: [IxDA Discuss] Does eye-tracking carry any real meaning?


I am actually intrigued by what Eye-tracking technology could offer. 
I understand that the data is only as good as what kind of meaning we
put towards it - but then again, isn't that inherent in nearly
everything we do?

The users tell us like it is - but then we find out in research that
it isn't so.  We go by the user's actions instead.  So taking that
into consideration, shouldn't eye-tracking provide some sort of
validation in the physical sense?

And what about not really knowing what the problem is?  While we may
be able to capture mouse-clicks, where the user looks first and in
those subsequent times, should we then just take a guess or use
eye-tracking?

I'm in the process of designing web applications (not websites) and
would like to know if anyone's used eye-tracking for that, taking
into consideration its flaws and strengths as discussed by Jared and
the others.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=22895


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