Chauncey, wow, I didn't realize there would be people on this list who might even remember Coordinator, leave alone having tested it! I bow before thee! Yes, I recall that the consensus was that it was 'Fascistware'. How did Supportinator go, btw -- was it accepted, used? By making one's responses (rather, the tags, right?) optional, did it dilute the utility of the tool, making it a no-win proposition? I'm curious to know about instances where the idea succeeded, and what was done (technically, and otherwise) to make that possible.
Interesting that you mentioned Whiteside. I attended the session on Usability Engineering at CHI '89 in Austin, TX conducted by John Whiteside, John Bennett of IBM Almaden and Keith Butler of Boeing, and had great conversations with them. I have the tutorial book with me by my side right now! Pleasant memories. Where is John Whiteside now, incidentally? -- the gutting of DEC's technical and research groups may have been financially necessary, but was among the sadder events of the last century. I'm wondering if -- and I never really reflected on this very deeply -- the coming of the web and the spread of the GUI in the 1990's (with Windows 3.0) displaced (at least temporarily) some of the great social psych work of the 1970's and 1980's which dealt less with issues relating to direct interaction and more with substantive issues regarding how people relate to each other through technology mediated interactions. Maybe it is indeed time to bring it all back and one or more sessions/tracks at IxDA would be a great idea. And of course, the theories you mention -- nothing more practical, as one of my profs used to say, than a good theory. Regards, -murli On Jan 31, 2008 6:48 PM, Chauncey Wilson <[EMAIL PROTECTED]> wrote: > Hello Murli, > > Your email brought back some interesting memories. In the 1980s, I > did some usability testing of the "Coordinator" at DEC and it was > viewed as too controlling. The group I worked with adapted the > concept to be more like a Supportinator where commitments were > tracked, but in a less dictatorial manner. The group I worked with > was led by John Whiteside who brought the concepts of usability > engineering and contextualism into the mainstream and was intrigued by > speech act theory. We read Winograd and Flores and took an entire > year to read Heidegger's Being and Time. Sara Kiesler has done > excellent work for almost two decades and was prescient about the > importance of social psychology to social computer systems of all > sorts. My introduction to social psychology came as a graduate > student in the 1970s where I was steeped in attribution theory, > exchange theory (important in online relationships and discussion > groups), and attitude research. My focus then was in the social > psychology of criminal victimization -- the study of discretion in the > criminal justice system. My professor and I published 3 book chapters > and many papers and presentations on the impact of social > psychological variables on crime reporting. > > I think that a talk at the next IxDA conference on the important of > social psychology to interaction design would be a great topic. I > would enjoy talking about exchange theory in the context of electronic > relationships and communities. Some of the old work of Peter Blau, > the sociologist Homans, and others is quite applicable to the > exchanges that go on in interaction design. > > Chauncey > > On Jan 31, 2008 7:28 AM, Murli Nagasundaram <[EMAIL PROTECTED]> wrote: > > Great examples there, Chauncey. My introduction to social psychology in > the > > context of information technology occurred a couple of decades ago > through > > the watershed article by Lee Sproull and Sara Kiesler, "Reducing social > > context cues: electronic mail in organizational communicationn." It was > the > > first study, if I recall, that thoroughly investigated why people engage > in > > flaming while online (even if they are perfectly polite face-to-face). > > Social psych research also helped us in the design of an Electronic > > Meeting/Brainstorming System called VisionQuest, back in the late > 1980's. > > [During the time when we were transitioning from command line to GUIs in > the > > Microsoft universe, most users found the DOS version far easier to use > than > > the Windows one, for this particular application. And there were sound > > reasons for preferring DOS over Windows.] > > > > One of the big (at the time) failures in the are of > > Groupware/CSCW/Call-it-what-you-will was a product called The > Coordinator > > from Action Technologies, an outfit floated by Terry Winograd (of > Stanford > > Comp Sci) and his student Fernando Flores [they describe their research > in > > 'Understanding Computers and Cognition: A New Foundation For Design".] > A > > lack of any proper understanding of Social Psych (by the designers) > rather > > than any technical or other usability problem led to the wholesale > rejection > > of this technology in places like Pacific Bell. Coordinator was, on > paper, > > an extremely useful group tool, founded on Speech Act Theory. It simply > > didn't recognize the social undercurrents that might make people > reluctant > > to use it however useful it might be. > > > > "I think that awareness of social psychology principles should be a > > requirement for designing any social computing system." > > > > Amen to that. And practically every application that involves > interaction > > with others, which includes most internet apps satisfy this description. > > > > Murli > > > > > > On Jan 30, 2008 10:14 PM, Chauncey Wilson <[EMAIL PROTECTED]> > wrote: > > > Social Psychology is a field with many solid theories, principles, and > > > empirical studies. The application of social psychology principles > > > can be seen in the work on Persuasive Techology by B. J. Fogg, the > > > work by Reeves and Nass reported in the Media Equation, and much work > > > on collaboration techologies (which has gone by many names including > > > CSCW, groupware social networking). Social psychology (though not > > > often referred to directly) has been in play since the early days of > > > the internet. When we discuss Web 2.0 technologies, the conversations > > > often get around to social issues with that are connected to social > > > psychology research and theory. > > > > > > The field of social psychology contains many measures of experience > > > ranging from social interaction questionnaires to physiological > > > measures. When designers are designing products for collaboration, > > > they often discuss issues related to social psychology principles > > > (collective behavior, rumor transmission, attribution theory, > > > reputation management, self-revelation, and persuasion). some of the > > > fundamental research on attitudes and persuasion from the 1940s, 50s, > > > and 60s, if now being applied to social computing. > > > > > > I think that awareness of social psychology principles should be a > > > requirement for designing any social computing system. > > > > > > Chauncey > > > > > > > > > > > > > > > On Jan 29, 2008 9:58 AM, Murli Nagasundaram <[EMAIL PROTECTED]> > wrote: > > > > I'm simply astounded that an individual who considers himself to be > a > > > > User Experience professional views social psychology to be a pseudo > > > > science. If someone has developed a mathematical or engineering > > > > measure for the construct known as 'Experience', I am eager to be > > > > educated. > > > > > > > > Cheers, > > > > > > > > murli > > > > > > > > ps: BTW, I agree that the social sciences are a somewhat different > > > > kind of science(s) than the physical sciences. But the philosophy > of > > > > science as applied in both instances is the same. > > > > > > > > > > > > On Jan 28, 2008 7:54 PM, W Evans <[EMAIL PROTECTED]> wrote: > > > > > It's far beyond the simple, less than > > > > > dangerous pseudo science of social psychology - where theories, > > concepts, > > > > > tests do not effect real people and do not cost real money. > > > > > > > > > > ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
