Wow! I was not expecting replies this fast, everyone! Thank you so much! I've only recently sold my employer on the value of usability testing and, well, he's gone gang-busters on finding usability work for me. Be careful what you wish for, eh? ;-)
Most usability testing I've done is usually paper-based (re: Carolyn Snyder), HTML mock-ups or off of the UAT after a majority of the development has already been done. Your replies have been more than helpful -- thanks again, everyone. k. On Thu, Mar 6, 2008 at 1:35 PM, Jason Richardson <[EMAIL PROTECTED]> wrote: > Hi Kevin, > We do an extensive amount of remote usability testing at E&Y on our > applications. From a technical point of view, we are a Notes shop so we use > Sametime Meeting to view the screens and capture the test with Camtasia. In > your case, if you have a video feed as well you'll be able to capture some > physical reactions to questions or tasks which we can't do with our testing. > > Not sure if you were also looking for some logistical aspects to remote > testing, but here are a few that we use. > > > - We use conference calls that have a toll free option for observers > and participants. We typically have our observers dial in 10-15 minutes > early so we don't hear beeping throughout the test. We then stress to the > observers to stay on mute until after the test is completed and questions > are opened to everyone. Nothing worse then hearing a sidebar conversation > or coughing attack that leaks into the test. > - We send out our observation worksheets prior to the test in order > to maintain a consistent note-taking style. Since all of our observers are > remote, this also helps them stay on track with the questions. > - Not sure if you're tests will be international or across time > zones but we need to watch ours and make sure our invitations are correct. > It sounds obvious, but coordinating 10-15 tests across the US, UK and India > can sometimes get a little messy. > - Translation hasn't been a problem often, but in some instances > we've either IM'd or emailed the question to a participant if they were > proficient at reading English but had trouble understanding the question > over the phone. > > > Jason > > On Thu, Mar 6, 2008 at 10:43 AM, Kevin Doyle <[EMAIL PROTECTED]> wrote: > > > I've been recently tasked with testing users on a call center > > application... > > here's the kicker -- the client doesn't want to foot the bill for air > > travel. I will have access to video conferencing and I think that I will > > be > > able to use some kind of web conferencing software (like WebEx), but > > I've > > never had to do anything like this. Does anyone have experience with > > remote > > usability testing? Any recommendations on how to carry this out? > > > > Thanks in advance! > > k. > > ________________________________________________________________ > > Welcome to the Interaction Design Association (IxDA)! > > To post to this list ....... [EMAIL PROTECTED] > > Unsubscribe ................ http://www.ixda.org/unsubscribe > > List Guidelines ............ http://www.ixda.org/guidelines > > List Help .................. http://www.ixda.org/help > > > > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
