You should definitely check out the research that Bungie and Microsoft
did for Halo 3, where they used one of the most advanced testing labs
ever created to get as much information on every aspect of the game
they could. They monitored users facial expressions during play, they
monitored how long it took for users to complete tasks, they spoke
with users on set intervals to find out reactions, and they even used
a custom built program that mapped out where users where located in
the game map at different time intervals to see if they were
proceeding in the virtual world as hoped. When large groups of users
would cluster in areas that were not in the right direction, they
would put hints on the map to move them in the right direction.

Bungie's goal is to try and "divine the golden mean of fun" which
is basically the well known concept of flow. Games should be easy
enough at first so that the user is not frustrated and can learn
easily to have a fun state of flow. The trick is to then make the
game very gradually become harder so that as the persons level of
expertise increases, so does the difficulty. The "golden mean of
fun" refers to keeping the user in between boredom and frustration,
at the perfect center.

Another interesting thing they find is that the most common problem
users have with video games is starting over from a save point after
a long journey. Users commonly reported that it was to frustrating in
many games to have to do all the easy, but time consuming, stuff every
time a boss or a hard group of enemies, kills you. In the Halo series,
the game designers have made it priority that any time you encounter a
large battle with a boss or group of enemies, the save points should
be just before and just after, so beating it once allows you to
continue, and dying means only that your restarting the battle.
Battles are also kept short, it is the difficulty that changes.

Theres alot of interesting information there, and I am only skimming
the surface. Unfortunately, we do not all have Microsoft's budget
and the best usability labs in the world, but alot of their findings
can help us all in design.

Heres the link:
http://www.wired.com/gaming/virtualworlds/magazine/15-09/ff_halo

Tim Makoid


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=27814


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