JOB DESCRIPTION
Job Title: Online User Experience Associate
Dept: eCommerce
Date: 3/01/08
Primary Function
* Why does the job exist?
* How is this job linked to the vision of the Company and the
mission of the department?
* Improve the online customer experience through new features,
functionality and design
* Purpose is to help customers navigate to the right product and
solution online and improves our customer satisfaction.
Principal Duties & Responsibilities
* Include all essential job functions.
* This section should include the primary day-to-day
responsibilities & activities of the position. These should represent
the "core" of the job duties.
* Include only functions that comprise more than 5% of the
incumbent's time.
* List the duties in order of importance, beginning with the most
important.
* The information listed is not to be interpreted to include all
of the details required in the performance of a job.
* Include only functions that the incumbent must be able to
perform unsupported or with the assistance of reasonable accommodations.
* Manage all activities that relate to a site enhancement, which
might include:
* Coordinating appropriate optimization tests,
* Coordinating feedback from site surveys, customer-facing
staff, and customer satisfaction data,
* Using transactional data to make design decisions,
prioritize enhancements, and establish project benchmarks and targets,
* Conducting usability studies to validate prototypes.
* Follow user interface best practices in site enhancements or
re-design projects
* Identify user requirements and work with IT resources to create
appropriate documentation
* Create user diagrams, wireframes and other documentation
necessary to communicate the recommended user experience to internal
stakeholders
* Work cross-functionally with call center, business owners and IT
staff to develop solutions
* Manage project related activities with outside vendors
* Coordinate and/or participate in user research as it relates to
understanding online behavior and needs
Preferred Education & Experience
* List the minimum amount of education and/or experience required
to perform the job. Be specific in terms of the type of experience
required.
* What skills must the person in this job posses to do the job
successfully and work within the team and the company successfully?
* Please describe any special conditions for employment, if any.
(licenses, certificates, credentials, bond ability, altered work
schedules, furloughs, travel, etc.)
* Solid understanding of web design concepts in an e-commerce
environment
* Strong project management skills and the ability to manage
multiple projects simultaneously
* Experience with design and project management software tools
(ex: Photoshop, Dreamweaver, Illustrator, Visio, MS Project)
* Experience with Flash and Ajax a plus
* Ability to interact with technology resources to develop user
cases, functional requirements, etc.
* Experience using qualitative data to deliver enhanced user
experience design:
* usability studies
* focus groups
* customer satisfaction studies
* survey data
* Experience with Coremetrics or other major web analytics tool
* Experience working with outside talent and/or agencies
* Excellent interpersonal and presentation skills
* Proven ability to work and coordinate with multiple groups,
including business owners, product managers, internal/external creative
designers, project managers, and software developers
* Travel to customers and conferences is limited
To apply: Send resume and work samples to [EMAIL PROTECTED]
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