tank6b kirjoitti 11.4.2008 kello 12:05: > Hi All, > > We are in the process of redesign/redo/relaunch our main website > grin.com, and I'll want to have something useful for our FAQ pages to > decrease our support phone calls. I guess if you have a great FAQ > pages the customers don't call you too much.
Hi Jose, After you've come up with the final FAQ, it's a good idea to re- evaluate your web pages against it. If people ask something frequently, put a vector to the knowledge right in the front page. There's often no need to state the question, just provide a link to the page that contains the answer. This doesn't replace the FAQ, but it adds another layer of good service to the visitors. The first 80 percent of customer calls can be eliminated if you know what your customers want to know. The next 80 percent can be eliminated with the FAQ. The next 80 percent can be reduced if you repeat the most frequent answers just next to the phone number. Ideally, you don't need the FAQ page(s). But in reality you of course do, because many people expect you to have them. Good luck! - Petteri -- Petteri Hiisilä palvelumuotoilija / Senior Interaction Designer iXDesign / +358505050123 / [EMAIL PROTECTED] "Simple is better than complex. Complex is better than complicated." - Tim Peters ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
