> The first 80 percent of customer calls can be eliminated if you know > what your customers want to know. The next 80 percent can be > eliminated with the FAQ. The next 80 percent can be reduced if you > repeat the most frequent answers just next to the phone number.
You're bound to see results with a 240% improvement ;) ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
