Watching a YouTube presidential campaign clip the other day, the candidate
kept saying "The American People this" and "The American People that".

The way it sort of trilled off the tongue reminded me much of developers
saying "The Users this" and "The Users that".

We've all heard of or employed various ways to work the design past "The
Users" when creating software: user research, personas, inviting a couple
representative users onto the design team, etc. We know from past experience
that what the developers think "The Users" want may be instead what the
developers want, or know how to do perhaps.

Does "The American People" / Politicians sound like "The Users" / Developers
to you? Are there other similar Generalization / Occupation pairs you can
think of? Examples from other cultures and languages? Clarification from
anyone more politically savvy than I am (that's just about everybody)?

If this doesn't make any sense, my apologies, it may be the antibiotics &
cough medicine talking...

Michael Micheletti
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