It does have value as a secondary diagnostic tool.  In the context of
usability testing, eye tracking does not determine the presence of a
usability problem, but helps determine what led to that problem in
conjunction with performance data, faciliator observations and user
self-reporting.  

For example, different people may fail a task for different reasons
that eye tracking can reveal - overlooking a critical instruction
versus reading it but failing to understand it.  In some cases users
can tell you this reliably, in others they can't.

Also, eye tracking provides a comparative metric between designs that
are equivalent on other performance measures.  For example, Design A
may require greater visual scanning or workload than Design B, so all
other things being equal, Design A might be the better option.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=28208


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