Hi, Not aware of any studies on this but came across this great article that covers this topic very well, some highlights: "customers" usually do not know exactly what they want and can rarely understand or articulate what they really need. They may have an accurate picture of some of the obvious needs, though often they do not recognize the underlying problems nor are they in a position to come up with the optimal solution. For example, a customer may request a small change in a 10-step process, though someone in a position to better analyze the problem may be able to figure out a way to reduce it to 3 steps — or eliminate the process altogether.
http://www.goodproductmanager.com/2008/05/06/stop-gathering-requirements/ -- Sachendra Yadav http://sachendra.wordpress.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
