At 6:36 PM -0700 5/19/08, Elise Edson wrote:
Can anyone recommend coursework, books or other resources to help managers
understand how to handle IxD / usability professionals and manage the user
experience?  (Not so much the methodology, but direct guidance on resource
planning, logistics, evangelizing usability, budget, performance metrics,
etc.)

Hmm... Some guy called Richard Anderson offers some things along these lines. See, for example, his blog (http://riander.blogspot.com/), courses and workshops he offers (http://www.well.com/user/riander/workshops.html), ...

Richard
--
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Richard I. Anderson
http://www.riander.com/
http://riander.blogspot.com/
http://interactions.acm.org/
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