If you want any quantitative and/or qualitative research findings on
the subject of your question, you might want to consider looking at
some of the usability research Change Sciences has done: www.changesciences.com
. They specialize in studying usability issues for e-commerce and
financial institutions. I've worked with them before. Highly
recommended.
My personal take is that they (online banking portals) are all
crippled and represent a wealth of opportunity for IA/UX specialists,
despite the advances made in recent years. Interoperability with
external apps (Quicken, QuickBooks Pro, etc.) is a big factor for me
and I have yet to find a banking site that does that well. (Granted,
there are issues on the app side, too).
And, uhm, hey, y'all: remember to rotate your online banking passwords
every month.
-- Eric Swenson
++++++++++++++++++++++++++
: eric swenson
: swensonia inc
: [EMAIL PROTECTED]
: office: 631-486-6606 fax: 631-410-1936
: mobile: 917-656-1644
: aim/iChat: swensonia
On Jun 27, 2008, at 11:04 AM, J. Ambrose Little wrote:
Are there any stellar online banking experiences out there that you
know of?
--Ambrose
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