Hey Steven I personally hate the hint question and answer and can never imagine a useful scenario for it. I've put in a user name, thought of a password, now I need to think of a hint question and answer as well??! That alone would stall me significantly!! Retyping a password? Easy! Obviously I'm not certain of how this works on your site but you say that you will send them a username... in my mind that's already a cognitive burden as they haven't chosen it themselves and possibly need to cross reference an email to get that? The hint stuff on top of that seems a bit much!
Also, think of the effort required if you use the hint question... if you do somehow remember the answer your job isn't over - was it caps or lowercase, did I break it into two words or one etc. On various accounts I have I've had to use this feature 3 times, and I've never used it successfully. Is there a technical/logistical reason why they can't just get an email to reset the password if they have forgotten it? I'm not against losing the 'Confirm password' field, and I like Elena's thought 'Or show the password until the user clicks enter and then have it resolve to asterisks, the way I've seen on some sites?' ... I've only seen this done with a drop down which obviously isn't helpful to you! A side thought - if this is a registration form, why convert the password to asterisks at all? On login I can understand, but is there really a need to do it at registration? It seems an accepted norm but I'm wondering why? I do it on my sites but now you have me thinking Steven! Quick question for Paul, before you changed your site to add the 'Confirm password' field, what was the field label for the password? Was it just 'Password' or did it give a hint such as 'Create password'? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=31190 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
