Steven, We had a form like that for several years where we only asked for the password once.
For a username we required an email address. I had it changed to include a second box for confirmation, but the reason had nothing to do with typing it incorrectly. I observed multiple instances in usability tests where the participant interpreted it as asking for the password to their email account, which caused tremendous abandonment of the process. We had always associated abandonment at this point to be due to the email requirement, but a substantial portion was because of the password. So we added a second password field which we think clarifies that we would like them to create a password in relation to our site, and the data backs that up. I don't know if you will find the same issue with a user-created username, but since most people have usernames on multiple sites that might be the case. I'm not a big fan of being a trailblazer, particularly when it's something like a registration where the user will have very little experience with your site. The more you can use their experiences on other sites to give context to yours, the better off you are. Paul Trumble -- The truth is more important than the facts - Frank Lloyd Wright http://www.trumbling.com/ http://www.flickr.com/photos/paultrumble/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
