>From what Jeff said, we use a simple wiki to keep track of things. A good permissions policy needs to be established beforehand to the bits the customer has access too, though with a good wiki, you can roll-back any changes made in error easily enough. In terms of usability stuff, we have a custom-made system that keeps a track of research, milestones, results and so on. This was PHP and SQL which kept costs quite low ;-)
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