So I guess I'm saying that, at best, your survey will have limited value, > and at worst, the results will be completely misleading. > Appreciate your feedback!
/ Rob 2008/9/21 Robert Hoekman Jr <[EMAIL PROTECTED]> > Unless people have something they MUST do with the software and they can't >> get it done, they'll give you absurdly positive evaluations, and even if >> they've gotten frustrated they'll often couch their complaints in excuses >> and exculpations. > > > This appears to happen in part because people don't always account for > their own learning curve in their responses. For example, they may rate a > task flow based on how difficult it was to complete after they figured out > how it worked. So it may have been remarkably difficult to figure out, > making it a "5" on a difficulty scale of 5, but they'll rate it a "1" > because once they understood it, it was easy to complete. Further, it's can > be very difficult to know if the user would have ever even discovered the > feature had you not asked them to complete the task. > > It's far more beneficial to balance their ratings with other data—how long > it took to complete, percentage of mis-clicks, etc—but doing this requires > performing an actual usability test rather than a quick survey. > > So I guess I'm saying that, at best, your survey will have limited value, > and at worst, the results will be completely misleading. > > -r- > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
