I'm so tired of this argument, and I'm hoping this group can help provide
facts.

I recognize that some things in the UI should remain consistent - like an
interaction model.  But often a deviation is required - ironically for the
sake of usability.  Maybe you need to enlarge a button to emphasize it's
importance, or maybe the interaction model that worked 80% of the time falls
down in some cases.  For me, deviation is a battle with stakeholders outside
of design.  They want everything consistent. Because hey, consistency equals
usability.


Are their facts (white papers, reports, etc.) that suggest deviation is
acceptible.  Perhaps reports that show that consistency for your equaled
poor usability?
I recognize this is a loose request.  Partially by design as I'd like to
pull in a bunch of infromation.

I'm all ears.

Jeff Noyes
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