Jeff Noyes said:
> I'm so tired of this argument, and I'm hoping this group can help provide
> facts.

> I recognize that some things in the UI should remain consistent - like an
> interaction model.  But often a deviation is required - ironically for the
> sake of usability...

The struggle you are expressing is a common one. Personally, I think it stems 
from a misunderstanding of the word "consistency." If you interpret 
"consistent" as "things needing to be the same," then you very quickly fall 
into the trap you describe. However, more accurately, "consistency" is *as 
much* about "distinguishing things that have good reason to be distinct" as it 
is about "making things the same when they have no good reason to be distinct." 
As Jeff Howard points out, your ability to express your rationale about things 
you have made the same, and those you have made different, will help 
communicate the consistency of your design to your project stakeholders.

Paul Eisen

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