I have to disagree with others here. An interface designer could design an interface for a non-visual product, but the general role of interface design is of the interface, and how it functions, and not the whole of the product, and how it acts.
And interface designer would design how the telephone person will sound, how they might phrase things, What order the items in a section might be in, perhaps even what each section of the tree will be. But the skill set of an interface designer doesn't normally include the tools to tell the company that wants this device that they are better off having a better online FAQ system, a better designed product that requires less tech support in the first place, and a simple telephone system with fewer options, that after those options moves to a live person quickly. Answer the most pressing questions that make sense to use a telephone interface, but don't withhold human contact. The expense of real people will be offset by the quality of their advice if their own systems are designed so they can quickly answer questions. In other words, the end user wants to talk to a real person unless they are seeking the most simple of rote tasks, such as getting the location of a package verbally after saying a tracking number. In all other cases is it better to talk to a seemingly knowledgeable real person. Onstar does a good job at this. So, An interface designer can design the best ever telephone system for a company, that does the best possible job of what it can do. While the interaction designer tells the company that the best course of action is for the system to do less, be easier to understand, and to give the user what they want. Will . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34525 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
